Support

We reply within 48 working hours.

Write to us

The fastest way to get help is email: hugo@cuotal.com. Tell us what happened and, if you can, attach a screenshot. There is no call centre behind this: the same person who builds the app answers.

Billing and subscription

To change plan, update your card, download your invoices or cancel, write to us and we will send you the link to your customer portal. Cancellation takes effect at the end of the period you already paid for, and your data is not deleted: the app stays read-only until you decide.

Your data and your invoices

You can export all your information at any time from Settings → Your data. To exercise your data protection rights (access, rectification, erasure, portability or objection), write to the same address: we reply within one month at most.

VeriFactu issues

If an invoice was not registered or the submission to the Spanish Tax Agency failed, tell us the invoice number. Cuotal is an invoicing system compliant with Spanish Royal Decree 1007/2023; its responsible declaration is available inside the app.

What we cannot do

Cuotal calculates forecasts and helps you keep your books in order, but we are not your tax adviser: we do not file your tax returns and we do not give tax advice. That is your accountant — and if you want, we give them access to a portal with everything in order.

Who answers

Cuotal App, S.L.U. · Spanish tax ID B93910081 · Calle Real 14, Navas de Tolosa, 23212 La Carolina (Jaén), Spain. Full details in the legal notice.